Security at CoinWez

Bank‑grade protection for your assets

Your security is our top priority. Here’s how we protect your data, your account, and your digital assets.

Security score
Enterprise‑grade protection for your peace of mind
A+ Rated

CoinWez employs industry‑leading security measures with a 95% score across critical areas.

End‑to‑end encryption
AES‑256 & TLS 1.3

Data is encrypted in transit and at rest using modern standards.

Multi‑factor authentication
SMS & TOTP

Add a strong second factor using SMS or authenticator apps.

Secure cloud infrastructure
Enterprise‑grade hosting

99.9% uptime, DDoS protection, and automated backups.

24/7 monitoring
Real‑time detection

Automated detection with immediate response to anomalies.

Regular security audits
Third‑party verified

Independent testing and audits to validate our defenses.

Compliance standards
SOC 2, ISO 27001

Adherence to global security frameworks and practices.

What we protect

Your personal information

  • Identity documents and verification data
  • Personal details and contact information
  • Financial information and transaction history
  • Login credentials and session data

Your digital assets

  • Cryptocurrency holdings and balances
  • Investment portfolio data
  • Trading history and patterns
  • Withdrawal and deposit records

Your role in security

While we provide enterprise‑grade protections, your actions also matter:

✓ Do these things
  • Use a strong, unique password
  • Enable two‑factor authentication
  • Keep your login credentials private
  • Log out when using public computers
  • Report suspicious activities immediately
  • Keep your contact information updated
✗ Avoid these risks
  • Don’t share your login credentials
  • Don’t use public Wi‑Fi for trading
  • Don’t click suspicious email links
  • Don’t disable security features
  • Don’t ignore security notifications
  • Don’t reuse passwords across sites

Security certifications & standards

SOC 2 Type II
Security & Availability
ISO 27001
Information Security
PCI DSS
Payment Security
HTTPS / TLS 1.3
Data Encryption

Incident response

If you notice suspicious activity or believe your security may be compromised:

  • Immediate action: Change your password and disable access if possible.
  • Contact us: Email security@coinwez.com or call our emergency hotline.
  • Document everything: Note the time, what you observed, and any suspicious communications.
  • Follow up: Our security team will investigate and keep you informed.

Bug bounty program

We welcome security researchers to help us improve. Our program rewards responsible disclosures.

Active programRewards availableResponsible disclosure

Contact security@coinwez.com for more information.

Security is a shared responsibility

We implement strong protections, but your vigilance matters too. Follow best practices and report concerns immediately. Together, we keep your assets safe.

Contact our security team

Security concerns
  • Email: security@coinwez.com
  • Emergency: +1 (555) 123‑SECURITY
  • Response time: Within 1 hour for critical issues
General support
  • Email: support@coinwez.com
  • Live chat: Available 24/7 on the platform
  • Response time: Within 24 hours