How we protect your data

1. Information we collect

2. How we use your information

We use your personal information for the following purposes:

• Service provision: Creating and managing your account, processing transactions, and providing cryptocurrency investment services
• Compliance: Meeting Know Your Customer (KYC) and Anti‑Money Laundering (AML) regulatory requirements
• Security: Protecting your account from fraud, unauthorized access, and other security threats
• Communication: Sending important updates, security alerts, and customer support responses
• Improvement: Analyzing usage patterns to improve our platform and services
• Legal: Complying with legal obligations and responding to law enforcement requests

3. Information sharing and disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third‑party vendors who help us operate our platform (payment processors, cloud storage, security services)
• Legal requirements: When required by law, court order, or regulatory authority
• Business transfers: In case of merger, acquisition, or sale of assets (with appropriate notice)
• Consent: When you explicitly consent to sharing your information
• Safety: To protect the rights, property, or safety of CoinWez, users, or the public

4. Data security

We implement industry‑standard security measures to protect your personal information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES‑256
• Access controls: Strict employee access controls and regular security audits
• Secure storage: Documents stored in secure cloud infrastructure with redundancy
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular updates: Continuous security patches and vulnerability assessments

5. Your privacy rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of data processing

To exercise these rights, please contact us at privacy@coinwez.com.

6. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how users interact with our platform
• Functional cookies: Remember your preferences and settings
• Security cookies: Detect suspicious activity and prevent fraud

You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

7. Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: For the duration of your account plus 7 years for compliance
• Transaction records: 7 years as required by financial regulations
• KYC documents: 5 years after account closure
• Communication logs: 3 years for customer service purposes
• Technical logs: 1 year for security and performance analysis

8. International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses approved by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for internal transfers

9. Children’s privacy

CoinWez is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Policy updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Send email notifications for significant changes
• Update the “Last updated” date at the top
• Provide additional notice for material changes